Is your website getting you down?

Frequently Asked Questions

Here are some of the most common questions I am asked about my web design services.

What other website features can we include?

Need something else? Your website can be built with additional features and functionality and completely customized to suit your business! Request a customized quote for your project to get started.

Appointment Scheduler / Online Reservations
Eliminate going back and forth to find the right time with clients who want an appointment. Show your availability and allow customers to easily book at your restaurant.

Event Management
Sell more tickets to your events directly through your website with an event calendar and online registration.

Portfolio / Photo Gallery
Show off your latest work and encourage new clients to hire you. Allow visitors to view multiple photos easily and quickly.

Job Board
Attract more qualified applicants and save time recruiting your next team member. Allow visitors to search available jobs and apply online.

Fundraising
Collect donations, crowdfund or kickstart your projects.

Membership Directory
Create an online directory with individual member pages. Allow visitors to search for members by location or category.

Staff Directory
Allow customers to easily find and direct questions to the appropriate team member via email or by phone extension.

Shopping Cart
Increase sales by making your online checkout easier and less confusing.

Custom Forms
Create in-depth questionnaires, intake forms and surveys with custom, dynamic forms.

How long does a custom website take?

A custom website usually takes 6 – 8 weeks to create from start to finish. I schedule a maximum number of clients each month, ensuring I am able to focus on each project. The timeline also depends a lot on how prepared you are before I start, and how soon you respond with feedback throughout the project. If you require a lot of custom functionality, the timeline will vary depending on what is required – please contact me for a custom quote on your project, including a time frame for development.

What if I need something that isn’t listed above?

Glad you asked! Additional features beyond what is included above would require a detailed quote (ie. membership site, e-commerce site, other custom functionality, large number of pages…). Schedule a Discovery Call to see how we can work together on your next project.

Do you offer hosting and website maintenance?

Yes! I offer secure WordPress hosting and maintenance plans that include security, nightly backups, regular plugin and software updates, free SSL certificate and other awesome features. I have four different plans based on the size of your website, plus you can choose to add on premium features to enhance your maintenance plan (such as SEO reports, Analytics reports, performance checks and CDN). View the WordPress Hosting and Care Plans page for more information.
If you prefer to manage your own hosting and updates, I recommend using FlyWheel – they provide dedicated VPS servers and make it super easy! Plus you can get one month free if you sign up for an annual plan.

What will you use to build my website?

I develop websites in WordPress because it has a large support base, is very flexible and user-friendly. I do not use pre-made themes, all of my websites are designed and hand-coded specifically for each client.

What other costs can I anticipate?

Aside from the project fee, you will need to have hosting and a domain name. I do provide hosting, security and maintenance solutions and can recommend the best fit for your needs. You are also responsible for the cost of stock images, fonts, and plugin licences. I will always check with you for approval before purchasing any of these items, or will outline them in your custom quote. Applicable taxes may be charged as well, both for my services and for purchasing any of the above items. Plugin licenses vary but are usually set for 1 year – you must pay to renew the licenses each year after that to keep them updated.

What is the process to get started?

If you are interested in working with me, please complete the application form as soon as possible to secure a spot in our schedule. Once I review your application, I will confirm the 15 minute Discovery Call to chat with you about your project and determine if I am a good fit for your project. If we both agree to move forward, then I will send you a Website Planning Kit – your answers will help me determine your exact needs and what to include in your custom quote. When I receive the accepted proposal and contract along with a deposit, I will schedule your project and set up a meeting to discuss the project in detail.

Do you have a payment plan?

Yes, your investment can be spread over 3 payments: a non-refundable deposit of 50% to start, 25% at 3 -4 weeks, and 25% on project completion, or 6 weeks.

How do I pay you?

I accept payment through MasterCard, Visa, PayPal, electronic bank transfer, cheque or cash.